Order Processing Time: Once you place an order with us, our team will process it within 1-2 business days. This includes verifying the availability of the items in your order, packing them securely, and preparing them for shipment.
Shipping Methods and Charges: We offer standard shipping within India, with shipping rates calculated based on the weight and destination of your order. The shipping charges will be displayed at the time of checkout, and you can choose the shipping method that best suits your needs.
Delivery Time: The estimated delivery time for your order will depend on your location within India and the shipping method chosen. Standard shipping generally takes 3-7 business days, but delivery times may vary depending on the location and any unforeseen circumstances such as local holidays, customs clearance, or other logistical challenges.
Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email or SMS, which you can use to track the status of your shipment. Please note that it may take up to 24 hours for the tracking information to be updated by the shipping carrier.
Order Delivery: For standard shipping, the delivery will be made to the address provided during the checkout process. If no one is available to receive the package, the shipping carrier may leave a delivery notice or make additional delivery attempts.
Shipping Errors or Damaged Items: If you receive an order with incorrect or damaged items, please contact our customer service team within 48 hours of receiving the package. We will work with you to resolve the issue and ensure your satisfaction.
Shipping Delays: While we strive to deliver your orders on time, please note that shipping delays may occur due to factors beyond our control, such as local holidays, customs clearance, or unforeseen events. We appreciate your understanding and patience in such situations.
Returns and Refunds: For information on returns and refunds, please refer to our Return Policy, which can be found on our website.
We hope that our Shipping & Delivery Policy provides you with a clear understanding of our shipping processes and procedures for orders within India. If you have any further questions or concerns, please feel free to contact our customer service team for assistance. Thank you for choosing Voyage Inc.